Macarthur Gas Pty Ltd are bound by the National Privacy Principals (Privacy Act 1988) and all other applicable privacy legislations. The legislations are followed to protect the individual; we define your personal information as an individual or form of which identity can reasonably be ascertained through name, address, telephone number and date of birth.

Personal information collected by Macarthur Gas Pty Ltd to completely understand and our customers’ needs and adequately the services required. Unfortunately if Macarthur Gas Pty Ltd is not provided with adequate information we may not be able to fully meet the needs of our customer. This information may also be needed for complaints made, feedback provided as well as enquiries made by an individual. Personal information may be gained through mail, telephone, internet and or email. Be alert that our website may not provide systems for secure transmission across the internet except where indicated. In some cases personal information may be collected through phone listings or through another source. E.g. Real Estate may provide us with details of new house owners or tenants that will be using the service allocated to a home.

Macarthur Gas Pty Ltd may use or disclose your personal information for a number of reasons some of which include communicating with contractors and suppliers, to help manage and enhance our products and services, including surveying customers and their future needs and also to comply with legal obligation. We may use or disclose this information for billing purposes and account and asset management.

We will obtain your consent prior to the collection, use or disclosing of your personal information unless this information is required by law. Here at Macarthur Gas Pty Ltd classify sensitive information as ethnic origin, political opinions, religious beliefs, racial origin, sexual preferences, and criminal record as well as health information.

Macarthur Gas Pty Ltd protects your personal information from misuse, loss and unauthorised access, and takes reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed.

We attempt to ensure your personal information is accurate up-to-date, we ask that if any information that has changed you contact us and advise us to make the alterations. If you believe that any actions made by Macarthur Gas Pty Ltd have breached the privacy policy or the principles, you are free to make a complaint by contacting us at any time. We will be sure to act promptly to your complaint.